As I have described to several executives at D2L, there is an interesting gap between the progress we have seen with the company’s product improvements and the reaction we hear from many of their customers. With the tighter integration with LeaP and the improved usability, particularly in content authoring, I would have expected to hear more customers react to the changes. But when talking directly to many of the institutions using the Brightspace LMS, staff describe D2L as if the company and product line had not changed in several years. What is not clear is whether this gap is due the company missing the mark (and my judgement of improvements not aligning with what colleges and universities want) or whether there is just a lag where it will take time for most customers to believe in and take advantage the new product designs and features.

2016 has been an eventful year for D2L. COO Cheryl Ainoa, a longtime veteran of Yahoo! and most recently Intuit, joined the company in April. Although this move was not advertised through press releases or even blog posts, I believe this is a significant change to how the company operates. This is not the first time that D2L has reached outside the industry for a top executive, as they employed Dennis Kavelman from RIM / Blackberry as COO from 2012 – 2014 (the period where D2L raised $165 million in two mammoth funding rounds). But I have heard that the addition of Ainoa has already seen results internally. And in the ‘keeping work in perspective’ category, founder and CEO John Baker and his wife had their first child right before the Fusion Users Conference.

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