D2L the company and Brightspace the company’s LMS are undergoing something of a revival in the past year. It’s not as if they have dropped in terms of market share – in fact the have a history of strong client retention, losing few customers – but the early 2010’s did not lead to rapid customer growth as they had expected after raising two rounds of a combined $165 million in 2012 and 2014. If you read that second post you’ll find that I stated that their growth claims “defied logic” at the time. Recently, however, D2L is on a roll, racking up significant client wins in higher education, and the company shows real signs of change and its ability to truly listen to and empathize with customers.

As I sat down to write my analysis of the D2L Fusion users conference and what it meant to the Brightspace LMS, I noticed that several of the same themes I described last year applied to this year’s observations – just updated in terms of effect on customers and whether the changes seem to be sticking. To explain my current thoughts it is useful to start with commentary from last year.

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