I’ve been told by two sources that the UC Davis LMS outage I described in this post may be over, and the SmartSite LMS is back online (SmartSite is UC Davis’ implementation of Sakai, hosted by Scriba). I would like to update what we know about the overall situation while we wait for additional confirmation. The following is based on my conversations with a Scriba inside source who asked to remain anonymous, a student at UC Davis, the LISTedTECH team whose database powers our new LMS subscription service, some commenters from the blog post, and a more thorough review of the UC Davis IT status site. And I should point out that UC Davis team has done an excellent job in communications – timely messages with no defensiveness, and full transparency.

The Outage

On Thursday, May 19, Scriba notified UC Davis and several other schools that it would perform emergency maintenance starting Friday, May 20 at 9pm PDT and ending Monday, May 23 at 11am PDT. The outage was not caused by software applications but data center issues. I’ve asked what this means, and I’ve been told that Scriba will describe the outage in the next week.

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